CODE OF CONDUCT

Art. 1
The conduct of Florentine taxi drivers must comply with the laws governing the taxi profession, as well as with the municipal regulations, the statute of their cooperative (4390 or 4242), and the internal rules of their own cooperative.

Art. 2
Taxi drivers are required to be absolutely punctual in responding to calls, except in the event of unforeseen circumstances due to force majeure. In cases of serious delay, it is the responsibility of the radio dispatch center to inform the Customer.

Art.3
When carrying out their work, taxi drivers are prohibited from smoking in the vehicle.

Art. 4
The use of a mobile phone, only when necessary and for brief periods, is permitted through the appropriate earpiece devices, after asking the Customer for permission.

Art. 5
Taxi drivers must use the car radio in a way that does not disturb the passenger.
They must turn the air conditioning in the passenger compartment on or off according to the Customer’s requests.
They must also remove any waste accidentally left inside the vehicle.

Art. 6
Passengers with parcels or luggage must be assisted by the taxi driver during loading and unloading operations and, if necessary, helped up to the entrance.

Art. 7
1. Il tassista nell’esercizio del servizio dovrà riservare ai Clienti il miglior trattamento e comportarsi in maniera educata e civile.
2. Nell’espletamento del servizio il tassista dovrà nei confronti dei Clienti:
a) astenersi da qualunque atteggiamento molesto o aggressivo sia sul piano verbale
sia nel comportamento;
b) astenersi da qualunque atteggiamento molesto o aggressivo sul piano fisico;
c) rilasciare su richiesta ricevuta e/o fattura dei corrispettivi riscossi. Resorting to violent or aggressive behavior toward other motorists, pedestrians, or cyclists is not consistent with the culture of taxi drivers.
Taxi drivers must also wear appropriate clothing, including closed shoes, long trousers, and an upper garment with sleeves, even if short-sleeved. Female taxi drivers are permitted to wear a skirt.
In dealing with passengers, the taxi driver must not behave in any way that causes economic and/or reputational harm to the taxi category or to the cooperative/company they belong to (Cotafi or Socota).

Art. 8
In the case of nighttime transport of a female Customer traveling alone, the taxi driver should, at the end of the ride, wait until the Customer has entered the destination building.

Art. 9
When transporting a Customer with a disability or reduced mobility, the taxi driver should assist with getting into and out of the taxi and, if necessary (for example, in the case of a visually impaired person), accompany them to the entrance of the destination. The driver should also assist with loading and unloading any mobility aids or the guide dog of a visually impaired passenger.

Art.10
At the end of the ride, the taxi driver must check whether the passenger has left any personal belongings behind. Any items of value left in the vehicle by customers must be taken into custody by the taxi driver, who assumes responsibility for them from the moment they are found. After informing the radio taxi dispatch center of the discovery, the taxi driver shall have 24 (twenty-four) hours to deliver the items to the Municipal Police lost property office, unless otherwise agreed with the Customer.

Art. 11
Taxi drivers are morally expected to make themselves available to the community by reporting accidents involving people or animals, fires, and any other situations requiring the intervention of law enforcement.

Art. 12
To facilitate the work of police, security, and emergency vehicles (Carabinieri, Traffic Police, Municipal Police, ambulances, Fire Brigade, etc.), even outside emergency situations, taxi drivers should give them priority on the road.

Art. 13
The taxi driver must ask the Customer whether they have any route preferences, consulting the passenger on the route to be taken to reach the requested destination.


In the case of faster routes, the driver shall communicate any possible cost differences.

CUSTOMER CARE

Art. 14
Customers will receive the utmost assistance for any needs related to the Florentine taxi service through the phone numbers 055-42.42 and 055-43.90, as well as through the websiteswww.4242.it and www.4390.it .

Art. 15
Radiotaxi 4390 and 4242 value and take into consideration all suggestions and reports submitted by Customers, with the aim of improving the quality of the service provided, and they undertake—if deemed valid by the governing bodies—to adopt them as part of a process of continuous improvement.

Art 16
Radiotaxi 4390 and 4242, by mutual agreement, may operate independently—subject to prior notice to the Municipal Administration and in compliance with current laws and regulations—to ensure maximum service flexibility in order to meet exceptional demand during events or occasions of citywide importance.

VEHICLES

Art. 17
The taxi driver must ensure the vehicle is orderly, hygienic, and clean.

Art. 18
Guided by a principle of efficient resource management, the taxi driver strives to use vehicles built according to the highest technological and environmental standards.

Art. 19
The taxi driver is required to make their taxi identifiable by displaying the license number and the taxi code assigned by their cooperative.

FARES AND PAYMENT METHODS

Art. 20
The taxi driver is required to carry sufficient change to provide the passenger with the correct balance and to accept all forms of electronic payment available to them, in order to facilitate service for Customers.

Art. 21
The taxi driver is required to comply with the current fare system with the utmost care; they must properly inform the user of any special offers and apply the most advantageous fare.

CHECKS AND SANCTIONS

Art. 22
The Boards of Directors of Cooperatives 4390 and 4242 may carry out inspections to verify the service conditions of the vehicles. Any sanctions will be determined in accordance with the statutes and regulations of the relevant cooperative.

REPORTS AND COMPLAINTS

Art. 23
The Customer may submit proposals and suggestions regarding the service provided by Cooperativa 4390 by contacting info@4390.it. The Customer may also submit a written complaint in the event of poor service. It will be the responsibility of Cooperativa 4390 to respond to the complaint. If this does not occur, or if the Customer does not find the response satisfactory, they may resort to the Joint Conciliation procedure through the offices of Adiconsum Florence.