{"id":15829,"date":"2024-10-17T14:11:40","date_gmt":"2024-10-17T12:11:40","guid":{"rendered":"https:\/\/www.4390.it\/gradimento-taxi-firenze\/"},"modified":"2026-02-25T12:07:08","modified_gmt":"2026-02-25T11:07:08","slug":"taxi-satisfaction-in-florence","status":"publish","type":"page","link":"https:\/\/www.4390.it\/en\/taxi-satisfaction-in-florence\/","title":{"rendered":"Taxi Satisfaction in Florence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15829\" class=\"elementor elementor-15829 elementor-367\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a134aa3 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"a134aa3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-abb986c e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"abb986c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7a00bda e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"7a00bda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28785ff trx-addons-animate sc_fly_static elementor-widget elementor-widget-trx_elm_advanced_title\" data-id=\"28785ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_advanced_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"trx-addons-advanced-title\" style=\"--var-trx-addons-advanced-title-highlight-animation-duration: 2000ms;\">\n<span class=\"trx-addons-advanced-title-item trx-addons-advanced-title-item-text elementor-repeater-item-d0f9358\">Co.Ta.Fi.<\/span><br \/>\n<span class=\"trx-addons-advanced-title-item trx-addons-advanced-title-item-text elementor-repeater-item-4a11f99\">The taxi service\n\n<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06b6f0a sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"06b6f0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">The taxi service is widely appreciated by those who use it, with a steady increase in customer satisfaction levels, reflecting a constant focus on quality and customer care.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5092432 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"5092432\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c4cde8 elementor-widget__width-initial sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"6c4cde8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This is a finding that has emerged from nearly ten years of surveys, commissioned by the municipal administration or by Uritaxi, the trade union that is most representative of the sector.<\/p><p>In recent years, even though Florence has become an increasingly difficult city in terms of traffic and mobility, customer appreciation has actually increased. This shows that the investments made by 4390 Taxi Firenze \u2014 the new headquarters and new radio dispatch center, a fleet that is increasingly less polluting, and strong attention to customer care \u2014 have paid off, with the service reaching high quality standards, among the best in Italy. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d84fcb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"d84fcb3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-518a55b sc_content_align_inherit sc_layouts_column_icons_position_left animation_type_block sc_fly_static elementor-invisible\" data-id=\"518a55b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:600}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bf8e17 trx-addons-animate sc_fly_static elementor-widget elementor-widget-trx_elm_advanced_title\" data-id=\"5bf8e17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_advanced_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"trx-addons-advanced-title\" style=\"--var-trx-addons-advanced-title-highlight-animation-duration: 2000ms;\">\n<span class=\"trx-addons-advanced-title-item trx-addons-advanced-title-item-text elementor-repeater-item-d0f9358\">The taxi service in Florence\n<\/span><br \/>\n<span class=\"trx-addons-advanced-title-item trx-addons-advanced-title-item-text elementor-repeater-item-4a11f99\">Study by GPF\n<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8f246 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"2e8f246\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Quantitative survey on user satisfaction with the taxi service in the Municipality of Florence, conducted by GPF \u2013 Inspiring Research (with the contribution of Uritaxi).<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-179cb37 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"179cb37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The report, prepared by <strong data-start=\"696\" data-end=\"724\">GPF \u2013 Inspiring Research<\/strong>, presents data not only on frequency of use, time slots, and booking methods (radio taxi, app, taxi ranks, and street hailing), but also on average waiting times and the reasons for using or not using the service. A specific section is dedicated to overall satisfaction indicators and to satisfaction with individual aspects of the service (courtesy, comfort, safety, information, fares, and cost). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-1913cc7 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"1913cc7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8f1abe1 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"8f1abe1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43f4f14 sc_fly_static elementor-widget elementor-widget-image\" data-id=\"43f4f14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"234\" height=\"248\" src=\"https:\/\/www.4390.it\/wp-content\/uploads\/2026\/02\/4390-soddisfazionesicurezza.svg\" class=\"attachment-large size-large wp-image-15773\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2800c3b sc_fly_static elementor-widget elementor-widget-trx_elm_counter\" data-id=\"2800c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-counter-container\">\n\t\t\t<div class=\"trx-addons-counter trx-addons-counter-2800c3b trx-addons-counter-layout-3\" data-target=\".trx-addons-counter-number-2800c3b\"><h1 class=\"trx-addons-counter-number-wrap\"><span class=\"trx-addons-counter-number trx-addons-counter-number-2800c3b\" data-from=\"0\" data-to=\"94\" data-speed=\"2000\" data-separator=\"yes\" data-separator-char=\"\">0<\/span><span class=\"trx-addons-counter-number-suffix\">%<\/span><\/h1><div class=\"trx-addons-icon-title-wrap\"><div class=\"trx-addons-counter-title-wrap\"><h6 class=\"trx-addons-counter-title\">Ride safety<\/h6><\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99c7f24 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"99c7f24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-398eee0 sc_fly_static elementor-widget elementor-widget-image\" data-id=\"398eee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"234\" height=\"248\" src=\"https:\/\/www.4390.it\/wp-content\/uploads\/2026\/02\/4390-soddisfazionecomodita.svg\" class=\"attachment-large size-large wp-image-15775\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a82bc5c sc_fly_static elementor-widget elementor-widget-trx_elm_counter\" data-id=\"a82bc5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-counter-container\">\n\t\t\t<div class=\"trx-addons-counter trx-addons-counter-a82bc5c trx-addons-counter-layout-3\" data-target=\".trx-addons-counter-number-a82bc5c\"><h1 class=\"trx-addons-counter-number-wrap\"><span class=\"trx-addons-counter-number trx-addons-counter-number-a82bc5c\" data-from=\"0\" data-to=\"94\" data-speed=\"2000\" data-separator=\"yes\" data-separator-char=\"\">0<\/span><span class=\"trx-addons-counter-number-suffix\">%<\/span><\/h1><div class=\"trx-addons-icon-title-wrap\"><div class=\"trx-addons-counter-title-wrap\"><h6 class=\"trx-addons-counter-title\">Taxi comfort<\/h6><\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60b4fab e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"60b4fab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47c898c sc_fly_static elementor-widget elementor-widget-image\" data-id=\"47c898c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"234\" height=\"248\" src=\"https:\/\/www.4390.it\/wp-content\/uploads\/2026\/02\/4390-soddisfazioneattesa.svg\" class=\"attachment-large size-large wp-image-15776\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dcc2b4 sc_fly_static elementor-widget elementor-widget-trx_elm_counter\" data-id=\"5dcc2b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-counter-container\">\n\t\t\t<div class=\"trx-addons-counter trx-addons-counter-5dcc2b4 trx-addons-counter-layout-3\" data-target=\".trx-addons-counter-number-5dcc2b4\"><h1 class=\"trx-addons-counter-number-wrap\"><span class=\"trx-addons-counter-number trx-addons-counter-number-5dcc2b4\" data-from=\"0\" data-to=\"89\" data-speed=\"2000\" data-separator=\"yes\" data-separator-char=\"\">0<\/span><span class=\"trx-addons-counter-number-suffix\">%<\/span><\/h1><div class=\"trx-addons-icon-title-wrap\"><div class=\"trx-addons-counter-title-wrap\"><h6 class=\"trx-addons-counter-title\">Waiting time<\/h6><\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b17367 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"8b17367\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b3721e sc_fly_static elementor-widget elementor-widget-image\" data-id=\"9b3721e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"248\" src=\"https:\/\/www.4390.it\/wp-content\/uploads\/2026\/02\/4390-soddisfazionecortesia.svg\" class=\"attachment-large size-large wp-image-15777\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b1eb8c sc_fly_static elementor-widget elementor-widget-trx_elm_counter\" data-id=\"9b1eb8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-counter-container\">\n\t\t\t<div class=\"trx-addons-counter trx-addons-counter-9b1eb8c trx-addons-counter-layout-3\" data-target=\".trx-addons-counter-number-9b1eb8c\"><h1 class=\"trx-addons-counter-number-wrap\"><span class=\"trx-addons-counter-number trx-addons-counter-number-9b1eb8c\" data-from=\"0\" data-to=\"96\" data-speed=\"2000\" data-separator=\"yes\" data-separator-char=\"\">0<\/span><span class=\"trx-addons-counter-number-suffix\">%<\/span><\/h1><div class=\"trx-addons-icon-title-wrap\"><div class=\"trx-addons-counter-title-wrap\"><h6 class=\"trx-addons-counter-title\">Availability and courtesy<\/h6><\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-52ce791 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"52ce791\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a370d35 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"a370d35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf5906e sc_fly_static elementor-widget elementor-widget-image\" data-id=\"bf5906e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"248\" src=\"https:\/\/www.4390.it\/wp-content\/uploads\/2026\/02\/4390-soddisfazionerapidita.svg\" class=\"attachment-large size-large wp-image-15778\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c72a410 sc_fly_static elementor-widget elementor-widget-trx_elm_counter\" data-id=\"c72a410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-counter-container\">\n\t\t\t<div class=\"trx-addons-counter trx-addons-counter-c72a410 trx-addons-counter-layout-3\" data-target=\".trx-addons-counter-number-c72a410\"><h1 class=\"trx-addons-counter-number-wrap\"><span class=\"trx-addons-counter-number trx-addons-counter-number-c72a410\" data-from=\"0\" data-to=\"93\" data-speed=\"2000\" data-separator=\"yes\" data-separator-char=\"\">0<\/span><span class=\"trx-addons-counter-number-suffix\">%<\/span><\/h1><div class=\"trx-addons-icon-title-wrap\"><div class=\"trx-addons-counter-title-wrap\"><h6 class=\"trx-addons-counter-title\">Speed of travel<\/h6><\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c39bb31 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"c39bb31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e684bbc sc_fly_static elementor-widget elementor-widget-image\" data-id=\"e684bbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"248\" src=\"https:\/\/www.4390.it\/wp-content\/uploads\/2026\/02\/4390-soddisfazioneinfo-1.svg\" class=\"attachment-large size-large wp-image-15779\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a568b2 sc_fly_static elementor-widget elementor-widget-trx_elm_counter\" data-id=\"9a568b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-counter-container\">\n\t\t\t<div class=\"trx-addons-counter trx-addons-counter-9a568b2 trx-addons-counter-layout-3\" data-target=\".trx-addons-counter-number-9a568b2\"><h1 class=\"trx-addons-counter-number-wrap\"><span class=\"trx-addons-counter-number trx-addons-counter-number-9a568b2\" data-from=\"0\" data-to=\"95\" data-speed=\"2000\" data-separator=\"yes\" data-separator-char=\"\">0<\/span><span class=\"trx-addons-counter-number-suffix\">%<\/span><\/h1><div class=\"trx-addons-icon-title-wrap\"><div class=\"trx-addons-counter-title-wrap\"><h6 class=\"trx-addons-counter-title\">Service information<\/h6><\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e23413 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"3e23413\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b3d0a9 sc_fly_static elementor-widget elementor-widget-image\" data-id=\"2b3d0a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"248\" src=\"https:\/\/www.4390.it\/wp-content\/uploads\/2026\/02\/4390-soddisfazionecosto.svg\" class=\"attachment-large size-large wp-image-15780\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93d578a sc_fly_static elementor-widget elementor-widget-trx_elm_counter\" data-id=\"93d578a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-counter-container\">\n\t\t\t<div class=\"trx-addons-counter trx-addons-counter-93d578a trx-addons-counter-layout-3\" data-target=\".trx-addons-counter-number-93d578a\"><h1 class=\"trx-addons-counter-number-wrap\"><span class=\"trx-addons-counter-number trx-addons-counter-number-93d578a\" data-from=\"0\" data-to=\"49\" data-speed=\"2000\" data-separator=\"yes\" data-separator-char=\"\">0<\/span><span class=\"trx-addons-counter-number-suffix\">%<\/span><\/h1><div class=\"trx-addons-icon-title-wrap\"><div class=\"trx-addons-counter-title-wrap\"><h6 class=\"trx-addons-counter-title\">Ride cost<\/h6><\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e88ce2d e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"e88ce2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f05033 sc_fly_static elementor-widget elementor-widget-image\" data-id=\"9f05033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"248\" src=\"https:\/\/www.4390.it\/wp-content\/uploads\/2026\/02\/4390-soddisfazionechiarezza.svg\" class=\"attachment-large size-large wp-image-15781\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0039560 sc_fly_static elementor-widget elementor-widget-trx_elm_counter\" data-id=\"0039560\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_elm_counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"trx-addons-counter-container\">\n\t\t\t<div class=\"trx-addons-counter trx-addons-counter-0039560 trx-addons-counter-layout-3\" data-target=\".trx-addons-counter-number-0039560\"><h1 class=\"trx-addons-counter-number-wrap\"><span class=\"trx-addons-counter-number trx-addons-counter-number-0039560\" data-from=\"0\" data-to=\"71\" data-speed=\"2000\" data-separator=\"yes\" data-separator-char=\"\">0<\/span><span class=\"trx-addons-counter-number-suffix\">%<\/span><\/h1><div class=\"trx-addons-icon-title-wrap\"><div class=\"trx-addons-counter-title-wrap\"><h6 class=\"trx-addons-counter-title\">Fare clarity<\/h6><\/div><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d5d050 elementor-section-full_width elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"2d5d050\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c238d61 sc_content_align_inherit sc_layouts_column_icons_position_left animation_type_block sc_fly_static elementor-invisible\" data-id=\"c238d61\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:600}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fb8719 sc_fly_static elementor-widget elementor-widget-trx_sc_button\" data-id=\"4fb8719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"trx_sc_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div\tclass=\"sc_item_button sc_button_wrap sc_align_center\" ><a href=\"https:\/\/www.4390.it\/wp-content\/uploads\/2026\/02\/IL-SERVIZIO-TAXI-2019-1.pdf\" class=\"sc_button sc_button_default sc_button_size_normal sc_button_icon_left\" target=\"_blank\" ><span class=\"sc_button_text\"><span class=\"sc_button_title\">Read the full study<\/span><\/span><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca6ea34 elementor-section-full_width elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"ca6ea34\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5dadebe sc_content_align_inherit sc_layouts_column_icons_position_left animation_type_block sc_fly_static elementor-invisible\" data-id=\"5dadebe\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:600}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6ca7d9 e-transform sc_fly_static elementor-widget elementor-widget-icon-box\" data-id=\"f6ca7d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h1 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSatisfaction by individual aspects\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThe satisfaction percentages from the various surveys conducted over the years to improve the quality of the taxi service\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f1ac71 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"0f1ac71\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-42a4424 sc_content_align_inherit sc_layouts_column_icons_position_left animation_type_block sc_fly_static elementor-invisible\" data-id=\"42a4424\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:400}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a6e222 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"5a6e222\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The first survey on the taxi service dates back to 2011.<\/strong><\/p><p><strong>It was commissioned by the Municipality of Florence. The majority of users rated the taxi service as satisfactory or positive. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-277794e sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"277794e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>96,8% service information<\/li><li>98,4% waiting time<\/li><li>99,2% availability and courtesy<\/li><li>99,0% ride safety<\/li><li>98,3% vehicle comfort<\/li><li>65,3% speed of travel<\/li><li>92,9% fare clarity<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1806e4e sc_content_align_inherit sc_layouts_column_icons_position_left animation_type_block sc_fly_static elementor-invisible\" data-id=\"1806e4e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:400}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fb773c sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"1fb773c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The second survey was conducted in 2015 by the Statistics Office of the Municipality of Florence.<\/strong><\/p><p><strong>Taxi driver courtesy and speed of travel are the aspects most appreciated by service users.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eac31cf sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"eac31cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>74,9% service information<\/li><li>94,0% driver courtesy<\/li><li>88,9% speed of travel<\/li><li>85,1% fare clarity<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-animation-type=\"block\" class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2ea8a06 sc_content_align_inherit sc_layouts_column_icons_position_left animation_type_block sc_fly_static elementor-invisible\" data-id=\"2ea8a06\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:400}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1ebab0 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"f1ebab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>In 2017, Uritaxi commissioned a survey by the Piepoli Institute. The result? <br><\/strong><span style=\"font-family: 'Open Sans', sans-serif; font-size: 19px; font-style: normal; font-weight: bold;\"><br>88% of taxi users in Florence are satisfied (very or fairly satisfied) with the service.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-840f65d sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"840f65d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>95% availability and courtesy<\/li><li>94% comfort of the vehicle<\/li><li>93% ride safety<\/li><li>93% service information<\/li><li>92% speed of travel<\/li><li>85% waiting time<\/li><li>70% fare clarity<\/li><li>48% ride cost<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<a class=\"e-con-gap-no trx_addons_has_bg_text elementor-element elementor-element-f5a1bf5 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-parent\" data-bg-text=\"{&quot;bg_text&quot;:&quot;Download free APP[divider]Download FREE![divider]your taxi in Florence[divider]Download free APP&quot;,&quot;bg_text_effect&quot;:&quot;none&quot;,&quot;bg_text_overlay&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;bg_text_left&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;bg_text_top&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:47,&quot;sizes&quot;:[]},&quot;bg_text_z_index&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;bg_text_marquee&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:7,&quot;sizes&quot;:[]},&quot;bg_text_marquee_hover&quot;:&quot;&quot;,&quot;bg_text_marquee_margin&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:63,&quot;sizes&quot;:[]},&quot;bg_text_reverse&quot;:0,&quot;bg_text_accelerate&quot;:0,&quot;bg_text_delimiter_icon&quot;:&quot;&quot;,&quot;bg_text_delimiter_image&quot;:&quot;https:\\\/\\\/www.4390.it\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/taxi-move-download-free.png&quot;,&quot;bg_text_delimiter_svg&quot;:&quot;&quot;,&quot;bg_text_delimiter_rotation&quot;:0}\" data-id=\"f5a1bf5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/www.taximove.it\/download\">\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Co.Ta.Fi. The taxi service The taxi service is widely appreciated by those who&hellip;<\/p>\n","protected":false},"author":1,"featured_media":15773,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15829","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.4390.it\/en\/wp-json\/wp\/v2\/pages\/15829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.4390.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.4390.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.4390.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.4390.it\/en\/wp-json\/wp\/v2\/comments?post=15829"}],"version-history":[{"count":3,"href":"https:\/\/www.4390.it\/en\/wp-json\/wp\/v2\/pages\/15829\/revisions"}],"predecessor-version":[{"id":15834,"href":"https:\/\/www.4390.it\/en\/wp-json\/wp\/v2\/pages\/15829\/revisions\/15834"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.4390.it\/en\/wp-json\/wp\/v2\/media\/15773"}],"wp:attachment":[{"href":"https:\/\/www.4390.it\/en\/wp-json\/wp\/v2\/media?parent=15829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}